Cortland Repertory Theatre Summer House Manager

Join the Cortland Repertory Theatre Team this summer as House Manager!
Cortland Repertory Theatre (CRT), a nonprofit, professional live theatrical company with locations in the City of Cortland and Preble, NY, is seeking a House Manager to join our seasonal team for the summer performance season.
 
Position Overview
The House Manager is a key liaison between CRT and our patrons, playing a vital role in the patron experience.  This position supervises front-of-house operations during performances, schedules and trains volunteers, resolves seating or customer service concerns, and ensures the theatre remains a welcoming and orderly space. We are looking for a responsible, friendly, and composed individual who thrives in a fast-paced environment and who represents CRT with hospitality and professionalism.

Key Responsibilities

• Provide exceptional customer service and address patron needs, questions, complaints, or concerns efficiently and professionally.
• Schedule and manage volunteer ushers and ticket scanners to ensure adequate coverages for all performances.
• Collaborate respectfully and enthusiastically with CRT staff, Guild members and other volunteers.
• Troubleshoot seating issues and other front-of-house concerns during performances.
• Maintain cleanliness of the theatre and surrounding areas before, during, and after shows.
• Ensure safety, organization, and a positive atmosphere in the box office and front-of-house space.
• Follow written and verbal instructions accurately.
• Manage potentially stressful situations calmly and maturely in a live performance setting.
• Work a flexible schedule, including evenings, weekends, and double-performance days.
• Travel between CRT’s venues in Cortland and the Little York Pavilion in Preble as needed.

• Previous experience in customer service or guest services preferred but not required.
• Excellent communication skills (verbal and written).
• Strong computer skills to act as back-up assistance to Box Office staff.
• Ability to multitask and manage shifts effectively.
• Strong organizational skills and attention to detail.
• Familiarity with hospitality or theatre operations a plus.
• Must live in area or have access to own housing, have a valid driver’s license and reliable transportation.

• Summer/Seasonal in-person position: May 26 – August 15, and Wednesdays in Sept. (optional)
• Hours: 25–35 hours per week, depending on the performance schedule
• Schedule Includes:
  • 4-hour shifts on single performance days
  • 8-hour shifts on double performance days
  • Day shifts for matinees, evening shifts, and weekend availability as needed